Welcome to tibrenux. We strive to ensure that your shopping experience is seamless from the moment you place an order until it reaches your doorstep. This shipping and delivery policy outlines our procedures, timeframes, and responsibilities for delivering products across the United States.
Order Processing
Order Confirmation:Once an order is placed, you will receive a confirmation email with order details and tracking information as soon as your package ships.
Processing Time:Orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional events.
Shipping Details
Delivery Timeframe:Our estimated delivery time is between 12-15 business days, depending on the destination and any unforeseen delays due to carrier schedules.
Free Shipping:We offer free shipping on all products shipped within the continental United States. Shipments to Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes are not eligible for free shipping.
Partner Carriers:We partner with USPS, Uniuni, GOFO Express, and Easy to ensure reliable delivery of your orders.
Shipping Overview Table
Aspect
Description
Processing Time
1-2 business days
Estimated Delivery
12-15 business days
Free Shipping Area
Continental U.S., excluding certain areas
Partner Carriers
USPS, Uniuni, GOFO Express, Easy
Delivery Policies
Address Accuracy:It is the customer's responsibility to provide accurate shipping details. We are not liable for delayed deliveries resulting from incorrect addresses.
Tracking Information:Upon dispatch, tracking information will be provided to monitor the shipment status. You can track your order through the carrier's website using the provided tracking number.
Customs and Duties:For international shipments, customs duties and taxes are the responsibility of the buyer. Customers are advised to check with their local customs office for potential charges.
Returns and Issues
Damage or Loss:If your package arrives damaged or is lost in transit, please contact us immediately at service@mail.tibrenux.com or call +86 19235883540 for assistance.
Returns:Our return policy allows for returns within 14 days of receipt. Refer to our return policy for more detailed instructions.
Contact Us
For questions regarding shipping and delivery, please reach out to our customer service team:
Phone: +86 19235883540
Email:service@mail.tibrenux.com
Business Hours: Monday to Friday, 9 AM to 6 PM (Closed on weekends and public holidays)
Thank you for choosing tibrenux. We are dedicated to providing you with efficient and reliable shipping services.
