At tibrenux, we are committed to providing high-quality products and ensuring customer satisfaction. This warranty policy outlines the terms and conditions under which we offer repair, replacement, and refund services for our merchandise. Our store serves a diverse clientele across the United States with a wide array of general merchandise.
Coverage
Our warranty policy covers any defects in material or workmanship under normal use during the warranty period. The specific terms and coverage details vary based on product categories, and customers are encouraged to review their product's warranty card or product description for detailed information.
Key Elements of Our Warranty Policy:
Warranty Duration:The warranty period varies by product type and is specified in the product description or accompanying documentation. Most items are covered for a period of one year from the date of purchase.
What is Covered:Manufacturing defectsDefects in materialsMalfunctions under normal use
What is Not Covered:Damage caused by misuse, abuse, or accidentsUnauthorized repairs or modificationsNormal wear and tearConsumable parts such as batteries unless explicitly stated
Proof of Purchase:A valid receipt or proof of purchase is required to initiate a warranty claim.
Claim Process:Customers can submit warranty claims by contacting our customer service team within the warranty period. Details are provided below.
Warranty Claim Process Table
Action
Duration (Business Days)
Initial Response to Claim
3-5
Assessment of Product
7-10
Repair/Replacement Shipment
5-7
Refund Processing (if applicable)
7
How to File a Warranty Claim
To file a warranty claim, please follow these steps:
Contact our customer service team at service@mail.tibrenux.com or call us at +86 19235883540 during business hours (Monday to Friday, 9 AM to 6 PM).
Provide your proof of purchase and a detailed description of the issue.
Our representatives will guide you through the process depending on whether your product requires repair, replacement, or refund.
Additional Information
Shipping Costs: We offer free shipping for warranty-related returns within the continental United States. This excludes Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes.
Customs Duties: Any customs duties incurred during international warranty claims are the responsibility of the buyer.
Contact Us
For further information regarding our warranty policy or for assistance, please reach us at:
Phone: +86 19235883540
Email:service@mail.tibrenux.com
Customer Service Hours: Monday to Friday, 9 AM to 6 PM (Closed on weekends and public holidays)
We appreciate your trust in tibrenux and strive to provide you with the best possible customer experience.
