Last Updated: 2026/03/26
Company Registration Information
Company Name: 武汉市健蒂艾商贸有限公司Legal Representative: 何子宪Phone: +86 19235883540Email: service@mail.tibrenux.comDate of Establishment: 2025-02-17Unified Social Credit Code:91420114MAEAT3YQ7GCompany Address: 湖北省武汉市蔡甸区玉贤街道岗岭村王家岭14号Welcome to tibrenux. We strive to make your shopping experience as smooth and enjoyable as possible. Below is a list of frequently asked questions that address common concerns and provide detailed information about our store policies.
General Questions
What is the order processing time?Orders are typically processed within 1-2 business days.How long does delivery take?Delivery usually takes between 12-15 business days, depending on the destination and carriers' schedules.What should I do if my order is delayed?If your order has not arrived within the estimated timeframe, please contact us at service@mail.tibrenux.com or call +86 19235883540 for assistance.Shipping and Returns
Is shipping free?Yes, we offer free shipping for all products within the continental United States, excluding Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes.Which carriers do you use for shipping?Our partner carriers include USPS, Uniuni, GOFO Express, and Easy.What is your return policy?Items can be returned or exchanged within 14 days of receipt. Please ensure they are in original condition and packaging.How long does it take to receive a refund?Refunds are processed within 7 business days after approval and will be issued to the original payment method.Quick Reference Table for Policies
| Topic | Details |
|---|
| Order Processing | 1-2 business days |
| Delivery Timeframe | 12-15 business days |
| Return/Exchange Period | Within 14 days of receipt |
| Refund Processing | 7 business days after approval |
Payment Methods
What payment methods do you accept?We accept Visa, MasterCard, American Express, Klarna,Afterpay and PayPal.Is my payment information secure?Yes, our website uses SSL encryption to protect your payment information during transmission.Additional Information
Are there any taxes or customs duties?Buyers are responsible for any applicable customs duties and taxes.How can I contact customer service?Our customer service team is available Monday to Friday from 9 AM to 6 PM. You can reach us by phone at +86 19235883540 or email us at service@mail.tibrenux.com.Contact Us
If your question is not addressed here or if you need further assistance, please feel free to contact our customer service team:
Phone: +86 19235883540Email: service@mail.tibrenux.comBusiness Hours: Monday to Friday, 9 AM to 6 PM (Closed on weekends and public holidays)Thank you for choosing tibrenux. We are committed to providing excellent customer service and support.
