Last Updated: 2026/03/26
Company Registration Information
Company Name: 武汉市健蒂艾商贸有限公司Legal Representative: 何子宪Phone: +86 19235883540Email: service@mail.tibrenux.comDate of Establishment: 2025-02-17Unified Social Credit Code:91420114MAEAT3YQ7GCompany Address: 湖北省武汉市蔡甸区玉贤街道岗岭村王家岭14号At tibrenux, we aim to provide our customers with a transparent and straightforward shopping experience. This customs duty policy outlines the responsibilities and procedures related to import duties and taxes for purchases made through our store, which caters primarily to customers in the United States.
General Policy
Buyer Responsibility:All customs duties, taxes, and any additional charges for customs clearance are the responsibility of the buyer. These charges vary depending on the destination country and its laws.Customs Clearance:When your order arrives at the destination country, it may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.Invoice and Documentation:We will provide all necessary documentation that complies with international shipping protocols, including an invoice that reflects the actual purchase price.Key Customs Information Table
| Aspect | Description |
|---|
| Buyer Responsibility | All customs duties and taxes |
| Customs Clearance | May cause delivery delays |
| Documentation Provided | Invoice and necessary shipping documents |
Shipping and Delivery
Shipping Partners:We collaborate with USPS, Uniuni, GOFO Express, and Easy to facilitate the delivery of orders. While we strive to ensure timely delivery, customs processes are beyond our control.Shipping Costs:Free shipping is offered within the continental United States, excluding Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes.Tracking Information:Tracking information will be provided upon shipment and can be used to monitor the progress and status of your delivery.Duty and Tax Estimation
Before placing an order, customers are encouraged to check with their local customs office for any potential duties or taxes that may apply to their purchase. This proactive step can help avoid any unexpected costs upon delivery.Support and Assistance
If you require assistance or have questions regarding customs duties, please contact our customer service team. We are available to help guide you through the process and answer any questions.Contact Information
For further queries regarding our customs duty policy, please get in touch with us at:
Phone: +86 19235883540Email: service@mail.tibrenux.comBusiness Hours: Monday to Friday, 9 AM to 6 PM (Closed on weekends and public holidays)Thank you for choosing tibrenux. We appreciate your understanding and cooperation in adhering to these policies, ensuring a smooth shopping experience.
