Last Updated: 2026/03/26
Company Registration Information
Company Name: 武汉市健蒂艾商贸有限公司Legal Representative: 何子宪Phone: +86 19235883540Email: service@mail.tibrenux.comDate of Establishment: 2025-02-17Unified Social Credit Code:91420114MAEAT3YQ7GCompany Address: 湖北省武汉市蔡甸区玉贤街道岗岭村王家岭14号At tibrenux, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, our return and exchange policy provides clear guidelines on how you can return or exchange products bought from us. Our store serves a variety of customers across the United States, offering an extensive selection of general merchandise.
Return and Exchange Guidelines
Our policy allows for returns and exchanges under specific conditions. The following sections detail what is covered, timeframes, and processes for returning or exchanging items.
Key Elements of Our Return and Exchange Policy:
Eligibility for Returns:Items must be returned within 14 days of receipt.Products should be in their original condition, unused, and with all packaging intact.Non-Returnable Items:Certain items such as perishables, personalized goods, and intimate clothing may not be eligible for return. Please check the product description or contact customer service for clarification.Exchange Policy:Exchanges are available for items that arrive damaged or defective.To initiate an exchange, please contact customer support within 14 days of receiving the item.Refunds:Refunds will be processed back to the original payment method within 7 business days upon receipt and validation of the returned item.Shipping fees are non-refundable unless the return is due to an error on our part.Return Shipping Costs:Customers are responsible for the costs of return shipping unless the return is a result of our error (e.g., wrong item sent).Return and Exchange Process Table
| Action | Duration (Business Days) |
|---|
| Request Processing for Return/Exchange | 2-3 |
| Evaluation of Returned Items | 5-7 |
| Refund Issuance | 7 |
| Replacement Product Dispatch | 4-6 |
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer service at service@mail.tibrenux.com or call +86 19235883540 during business hours (Monday to Friday, 9 AM to 6 PM).Provide your order number, details of the product, and reason for return or exchange.Follow the instructions provided by our customer service team to ship the product back to us.Additional Information
Shipping Fees: We provide free shipping for all products within the continental United States. This excludes areas such as Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes.Customs Duties: Buyers are responsible for any customs duties incurred on returned items.Contact Us
If you have questions or need assistance regarding returns or exchanges, please reach out to us at:
Phone: +86 19235883540Email: service@mail.tibrenux.comCustomer Service Hours: Monday to Friday, 9 AM to 6 PM (Closed on weekends and public holidays)Thank you for shopping with tibrenux. We are here to ensure your shopping experience is seamless and satisfactory.
