Contact Us

Get in Touch with Tibrenux

Have a question about our home organization tools, kitchen storage solutions, or cleaning essentials? Need help tracking your package or processing a return?

We are here to help! Our dedicated customer support team is committed to providing prompt, helpful, and transparent assistance to make your shopping experience smooth and worry-free.

1. Contact Information & Hours of Operation

Please feel free to reach out to us through any of the channels below. We strive to respond to all inquiries within 24 business hours.

• For returns, order changes, cancellations and refunds, please contact us:：service@mail.tibrenux.com 

• Customer Service Phone: +86 17047145774

• Live Support Hours: 9:00 AM – 12:00 AM (midnight)

• The service may need to be lined up

• Physical Office Address: Room 1880, Building 1, Workshop 6, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan City, Hubei Province, China (Postal Code: 430100)

2. Corporate Identity & Legal Ownership

Tibrenux is an online retail platform owned and operated in full compliance with commercial e-commerce regulations by:

• Company Name: Wuhan Wangquanyu Trading Co., Ltd. 

• Legal Representative: Minghu Li

• Customer Support Email: service@mail.tibrenux.com 

• Unified Social Credit Code: 91420114MAKFA5DAX4

• Registered Address: Room 1880, Building 1, Workshop 6, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan City, Hubei Province, China