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          Shipping Policy

          Thank you for shopping at tibrenux. This Shipping Policy outlines our shipping regions, handling times, delivery estimates, and tracking procedures for our home organization, kitchen supplies, and cleaning products.

          Shipping Summary

          Details Terms
          Shipping Area Continental United States only (Lower 48 states)
          Shipping Cost Free Shipping on all orders
          Order Handling Time 1 – 2 business days 
          Transit / Delivery Time 12 – 15 business days 
          Estimated Total Delivery Time 13 – 17 business days

          1. Shipping Coverage & Exclusions

          • Supported Regions: We ship exclusively to the 48 contiguous United States.

          • Excluded Regions: We currently DO NOT ship to:

            • Alaska and Hawaii

            • US Protectorates / Territories (Puerto Rico, Guam, US Virgin Islands, etc.)

            • APO/FPO/DPO military addresses

            • P.O. Boxes

          2. Order Processing & Transit Time

          • Handling Time: Orders are processed and dispatched within 1 to 2 business days (Monday through Friday). Orders placed on weekends or federal holidays will be processed on the following business day.

          • Transit Time: Once dispatched, delivery to your address takes approximately 12 to 15 business days.

          • Total Estimated Delivery: You can expect your parcel to arrive within 13 to 17 business days from the payment date.

          3. Order Tracking

          Once your order has been shipped, you will automatically receive a Shipping Confirmation email containing your tracking number and carrier details (e.g., USPS, FedEx, or UPS).

          Please allow 24–48 hours for the tracking information to update in the carrier’s system.

          4. Address Changes & Order Cancellations

          • Modifications: If you need to change your delivery address or cancel an order, please email service@mail.tibrenux.com within 12 hours of placing your order.

          • In-Transit Packages: Once an order has been handed over to the carrier, we cannot intercept, reroute, or cancel the shipment.

          5. Damaged or Lost Packages

          • Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and items and contact us at service@mail.tibrenux.com within 48 hours of delivery. We will issue a free replacement or a full refund.

          • Missing / Lost Parcels: If your tracking status shows “Delivered” but you have not received it, please check with household members and neighbors first. If it is still missing after 3 days, contact our support team for an investigation.