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          Return and Refund Policy

          Thank you for shopping at tibrenux, operated by Wuhan Wangquanyu Trading Co., Ltd. (武汉市旺全宇商贸有限公司). We take pride in the quality of our home organization, kitchen storage, and cleaning supplies.

          If you are not entirely satisfied with your purchase, we are here to help. Our policy complies with federal and state consumer protection standards in the United States, including the guidelines of the Federal Trade Commission (FTC).

          Quick Policy Overview

          • Return Window: 14 calendar days from the date of delivery.

          • Return Shipping Fee: Customer is responsible for actual return shipping costs (except for defective/damaged items).

          • Restocking Fee: No restocking fee ($0.00).

          • Refund Processing Time: Within 7 business days after we inspect the returned item.

          • Method of Refund: Credited back to your original payment method (Visa, Mastercard, American Express, PayPal, Klarna).

          1. 14-Day Return Guarantee

          In accordance with our return guidelines, you have 14 calendar days from the date you receive your package to request a return.

          To be eligible for a return:

          • The item must be unused, unwashed, and in the same condition that you received it.

          • It must be in its original packaging with all tags, parts, and accessories included.

          • You must present a valid order number or receipt as proof of purchase.

          Non-Returnable Items:

          • Products marked as “Final Sale”  items.

          • Used or altered items (e.g., opened liquid cleaning chemicals, used sponges, or assembled/damaged organizers).

          • Gift cards.

          2. Return Process (Step-by-Step)

          To prevent lost parcels and ensure prompt refund issuance, please do not return items without an authorized return label or RMA number.

          1. Submit a Request: Email our customer support team at service@mail.tibrenux.com within 14 days of delivery. Please include your Order Number, the reason for return, and clear photos/videos if the item is damaged or defective.

          2. Receive Return Authorization: Our team will review your request within 24 hours. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return address.

          3. Ship the Package: Pack the item securely in its original box. Mail the package via a traceable carrier (such as USPS, UPS, or FedEx) and send us the return tracking number.

          4. Inspection & Refund: Once our fulfillment center receives and inspects the item, we will notify you of the approval or rejection of your refund.

          3. Return Shipping Costs & Restocking Fees

          • Defective, Damaged, or Incorrect Items (Our Fault): If you received a broken kitchen rack, a defective cleaning tool, or the wrong item, tibrenux will cover 100% of the return shipping costs, or send a free replacement immediately.

          • Customer Remorse (Your Choice): If you change your mind, ordered the wrong size/color, or no longer need the item, you will be responsible for paying the actual return shipping costs.

          • Restocking Fee: We charge $0.00 restocking fees. You will not be charged any hidden administrative penalties for returning a product.

          4. Refunds (Original Payment Method)

          Once your return is received and inspected (usually within 1–2 business days of delivery), we will send you an email confirmation.

          • If approved, your refund will be processed and applied to your original payment method (Visa, Mastercard, American Express, PayPal, or Klarna) within 7 business days.

          • Late or Missing Refunds: Depending on your financial institution or card issuer, it may take an additional 3–5 business days for the credit to officially post to your account statement. If you have not received your refund after 10 business days from our approval notice, please contact us at service@mail.tibrenux.com.

          5. Order Cancellations & Order Modifications

          • Handling Time: We process all orders within 1 to 2 business days.

          • If you wish to cancel or modify your order, please contact us at service@mail.tibrenux.com within 12 hours of placing your order.

          • Once an order has been dispatched and entered the carrier network (Transit Time: 12–15 business days), it cannot be canceled in transit. You will need to wait for the package to arrive and initiate a standard 14-day return.

          6. Damaged, Broken, or Lost in Transit

          Under the US Uniform Commercial Code (UCC) and carrier liability protocols, goods in transit must arrive in sound condition:

          • Please inspect your package upon delivery. If your home storage product arrives cracked or damaged, take photos of the package and damaged items immediately.

          • Contact us at service@mail.tibrenux.com within 48 hours of package delivery. We will arrange a free reshipment or a full refund upon verification.